Support and operations services market seen reaching $1.93T by 2030

The Business Research Company says the global support and operations services market will grow from $1.34 trillion in 2026 to $1.93 trillion by 2030, driven by hybrid work, proactive incident prevention and rising cybersecurity pressure. North America led the market in 2025, while Asia-Pacific is expected to post the fastest growth.

Why it matters: - Support and operations services are becoming a bigger part of how companies keep IT systems running, secure and available. - Demand is rising as businesses face more complex infrastructure, more cyber threats and higher expectations for uninterrupted digital service. - The market’s scale makes it a key indicator for outsourcing, managed services and enterprise IT spending.

What happened: - The Business Research Company released its Global Market Report 2026 for the support and operations services market. - The report projects market revenue will rise from $1,225.69 billion in 2025 to $1,339.52 billion in 2026. - The report forecasts the market will reach $1,927.47 billion by 2030. - The report puts the market’s CAGR at 9.3% for the historical period and 9.5% for the forecast period.

The details: - Support and operations services cover technical support, IT operations management, helpdesk assistance, incident resolution, system monitoring, infrastructure upkeep and service delivery. - The market’s recent growth has been driven by enterprise IT complexity, outsourced IT support, globalized business operations, cost-efficient service models, and wider use of enterprise software and applications. - Future growth is expected to come from hybrid workplace support needs, proactive incident prevention, uninterrupted digital service expectations and predictive service management. - The report highlights subscription-based managed support contracts, multilingual global service desk outsourcing, unified service management platforms, 24/7 “follow-the-sun” support models, and helpdesk modernization as major trends. - The report also says rising cybersecurity threats are a major driver of demand. - AI-powered cyberattack tools are making attacks more automated, scalable and frequent. - Continuous monitoring, real-time incident detection and rapid response are central functions of support and operations services in that environment. - In March 2026, SentinelOne reported weekly cyberattack volumes averaging 1,968 incidents, up 18% from 2025 and 70% from 2023. - North America held the largest market share in 2025. - Asia-Pacific is expected to be the fastest-growing region over the coming years. - The report also covers South East Asia, Western Europe, Eastern Europe, South America, the Middle East and Africa. - The report includes market attractiveness scoring, TAM analysis, company scoring matrices, Excel-based forecasting dashboards, market hotspot infographics, and updated graphics and tables. - The report’s free sample is available here. - The full report is available here.

Between the lines: - The forecast suggests support operations are shifting from a reactive IT function to a more strategic, always-on service layer. - The emphasis on predictive management and follow-the-sun support points to growing demand for global coverage and fewer service interruptions. - Cybersecurity pressure is reinforcing the value of integrated support teams that can detect and contain problems before they spread.

What's next: - The report expects hybrid work, proactive prevention and predictive service management to keep shaping purchasing decisions through 2030. - Asia-Pacific’s growth trajectory suggests more enterprise support spending may shift toward expanding digital economies and outsourced service hubs. - Vendors are likely to compete more on automation, multilingual support, and service desk modernization.